Terms & Conditions
These Terms & Conditions govern use of the Sorviano Regal Stay website and general website enquiries. By using the website, you agree to these Terms. Separate booking, venue, accommodation, casino, event, promotion or service-specific conditions may also apply and will prevail for the relevant transaction where they are more specific.
1. Operator and contact
This website is operated by Sorviano Regal Stay Pty Ltd, located at 17 Merindah Crescent, Mooroolbark, VIC 3138, Australia. General enquiries may be sent to info@sorvianoregalstay.com or made by telephone at +61 3 9726 8413.
2. Eligibility and lawful use
You must use the website only for lawful purposes and in accordance with these Terms. Casino gaming services are available only to persons who satisfy applicable age, identity, exclusion and legal eligibility requirements. In Australia, casino gaming is for adults aged 18 years or older. Website content is not an invitation to participate where participation would be unlawful.
3. Website information
We aim to keep information accurate and current, but descriptions, availability, operating arrangements, service inclusions, prices, schedules, promotions and facilities may change. Images may be illustrative. Information on the website does not create a binding reservation or service commitment unless and until a booking or transaction is confirmed through an authorised process and any required payment or verification has been completed.
4. Accommodation and service enquiries
The website contact form is an enquiry channel. Submitting a form does not itself guarantee a room, rate, event booking, casino service, restaurant reservation or other service. We may contact you for additional information and may require use of a separate booking or verification process. Any confirmed booking is subject to the terms supplied at the time of booking, including check-in, payment, cancellation, deposit, identification and conduct requirements.
5. Prices and availability
Any price displayed on the website is subject to availability, applicable taxes or charges, stated inclusions and the conditions presented with the relevant offer. Obvious typographical, technical or pricing errors may be corrected. Unless expressly stated otherwise, an online display is not a guarantee that a particular room, package or service remains available.
6. Casino and responsible gaming
Casino activities are subject to applicable Victorian and Australian laws, licence conditions, venue rules, responsible gaming requirements, identity checks and exclusion procedures. We support responsible gaming and may refuse, restrict or terminate access where required by law, licence obligations, venue policy or responsible gaming controls. Nothing on this website guarantees any gaming outcome or financial return.
7. Conduct
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with availability, scrape the website in a manner that creates unreasonable load, impersonate another person, submit fraudulent information, violate intellectual property rights, or use the website to facilitate unlawful, abusive or deceptive activity. We may restrict access where reasonably necessary to protect users, systems or legal interests.
8. Intellectual property
Unless otherwise stated, the website layout, original text, branding, graphics and other site materials are owned by or licensed to the operator and are protected by applicable intellectual property laws. You may view the website for personal, non-commercial use. You must not reproduce, distribute, modify, republish or commercially exploit protected material without permission or another lawful basis.
9. Third-party rights and services
Where a separately identified third-party service is involved in a booking, payment, verification or other transaction, that provider may apply its own terms and privacy notice. We are not responsible for a third party's independent acts or omissions to the extent permitted by law. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
10. Consumer guarantees
Australian Consumer Law may provide guarantees, rights and remedies that cannot be excluded, restricted or modified. These Terms must be read subject to those mandatory protections. Any limitation or disclaimer in these Terms applies only to the maximum extent permitted by applicable law.
11. Disclaimers
We do not warrant that the website will always be uninterrupted, error-free or free from every security risk. We may suspend or change website functionality for maintenance, security or operational reasons. Information is provided for general purposes and should not be treated as professional legal, financial or medical advice.
12. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising solely from inability to access the website, reliance on information that is clearly identified as general or provisional, or misuse of the website. This clause does not exclude liability that cannot be excluded under Australian Consumer Law or other mandatory law.
13. Privacy
Our handling of personal information associated with website use is described in the Privacy Policy. Use of cookies and similar technologies is described in the Cookie Policy.
14. Links and navigation
Internal links are provided to help you navigate the website. If external links are added in the future, they may lead to independently operated websites. A link does not necessarily constitute endorsement, and you should review the terms and privacy practices of any independent destination.
15. Suspension and termination
We may suspend or terminate access to the website where reasonably necessary for security, maintenance, suspected misuse, legal compliance or protection of rights. Provisions intended by their nature to survive termination, including intellectual property, liability, governing law and dispute provisions, will continue to apply.
16. Changes to these Terms
We may update these Terms to reflect legal, operational or service changes. The current version will be posted on this page with an updated date. Continued use after an update constitutes acceptance to the extent permitted by law, but material transactional changes will not retroactively alter a confirmed booking unless lawfully agreed.
17. Governing law
These Terms are governed by the laws applicable in Victoria, Australia, without excluding any mandatory consumer or privacy rights that apply to you because of your location. Courts and tribunals with lawful jurisdiction may hear disputes as provided by applicable law.
18. Contact
Questions about these Terms may be directed to Sorviano Regal Stay Pty Ltd, 17 Merindah Crescent, Mooroolbark, VIC 3138, Australia, by email at info@sorvianoregalstay.com or by telephone at +61 3 9726 8413.